Category: software

Many businesses wanting to upgrade their interoffice communications and better their business phone system look into VoIP phone systems to see if it’s a better fit for their needs. To help business owners decide if VoIP is what they’re looking for we will cover how VoIP works, what it is, and some of the advantages of having business VoIP phones for your company. 

What are VoIP and VoIP Phone Systems

VoIP stands for “Voice Over Internet Protocol” and is a phone technology that allows for calls to use the internet instead of the traditional phone system lines. With traditional phones in the office that’s all you get, one phone per desk with, maybe, some additional lines per phone. With VoIP phone systems you’re able to take calls on a tablet, smartphone or app, laptops, and VoIP phone systems. 

It’s a cost-effective option considering that if your office has a VoIP phone service then you no longer need to use a telephone company and most providers offer unlimited minutes. They also come with a range of features such as caller tones, auto-attendants, multiple phone numbers, call routing, and call waiting. For these features and the savings a business has, it’s becoming the new standard of communications regarding business phones. 

How Do VoIP Phones Work?

On the tech end, VoIP phones work by having a VoIP adapter take the analog audio signal and change it into a digital one. From there, the digital voice data is sent to your business phone service provider via the internet and routed to the other end of the call. It’s a nearly instant process that gives VoIP phones a better sound quality than traditional phones. 

Beyond using the internet instead of phone lines, VoIP works differently for several reasons. One difference is the lack of a circuit-switching method to connect calls while VoIP uses the packet-switching method. This way of connecting calls means that only data is sent and isn’t required to go both ways while using different paths through the internet making the connection more efficient. The data is also compressed to allow for more quick sending, which is why the delay is never noticed. 

As an example of VoIP calls, think of Skype.

The Benefits of Using VoIP

Beyond the two advantages listed before, VoIP phones being cheaper and faster, there is a wide range of benefits that your company can stand to be helped by:

Portability
One perk of using VoIP to make calls is that you’re no longer tethered to the premises or desk to make business calls. Wherever you are using the app, tablet, or laptop you’re able to access the business line and connect. This is a great advantage if working remotely or traveling for the company.

Scalable and Flexible
With traditional business phones, whenever you hire more people or are opening a new office you have to get more phones with wires. With VoIP phones, you can simply add new team members via an account dashboard as well as just have people install the right app on their personal phones. These days, smartphones can be split into two profiles so as to not mix personal use with business. 

Advanced Features
As mentioned earlier, there are a host of features to use for VoIP calls including:

• Conference calls
• Virtual receptionist
• Hold music
• Call waiting
• Autodialer
• Voicemail to email or text
• Video conferencing 

There are many other features you can use with your VoIP company phones depending on the provider and is cheaper than traditional telephone service providers because they often have recurring charges for add-ons.

Explore VoIP with F2F Telecommunications

We at F2F Telecommunications do more than give small to medium-range businesses the VoIP phone service they need to compete without a technological handicap, we make sure they have all the data equipment too. Working with the company that is empowering Cincinnati businesses with unified communications means having your business phone systems complete and ready to go without being bogged down in updates and digital management.

Explore why F2F Telecommunications leads in providing VoIP phone systems to businesses below.

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We at F2F Telecommunications have heard countless horror stories from customers regarding contracts they were locked into and extremely poor customer service, partly as a result of auto-renew contracts and out-of-country support services. It seems to be a standard practice among larger companies in our industry to catch customers and then forget about their needs after the contract is signed.

Here at F2F Telecommunications, we pride ourselves on retaining customers because of our quality work, products, and service instead of contracts that trap you in our services. Here are five top reasons why we value customer service as part of our business strategy rather than a checkbox for what a company is supposed to have.

5 Top Reasons Why Customer Service is Important

Customer service is both a way to interact with your customers and a problem-solving solution that has a meaningful impact on the company, the employees, and the people you serve. There are many reasons why quality customer service is important to have in your business, but here are five of the best ones:

1) It's Cheaper to Retain

When you break down the numbers, it's far more profitable to keep your customers than to have a high turnover. Customer service is a major factor in retaining customers and building a loyal base, making a steady stream of profit from repeat sales that you can count on instead of constantly spending money to elicit new sales only. It's essentially very simple, the more customers you have the more profitable your company and the more growth potential you have. It's difficult to do this when you're constantly soliciting customers with no steady base.

2) Referrals Over Recruiting

Word-of-mouth is an old marketing strategy that will never lose its potency, simply because people are social and will tell their friends and family members about a company or product they like. Positive referrals come directly from existing customers and ones you've served in the past, and nothing damages a good reputation or creates negative word-of-mouth faster than poor customer service. The best part of having your customers say positive things about your service and brand is that it costs you nothing from your marketing budget.

3) Retaining Employees

Good customer service is partly built out of happy customer service agents and they're likely to be happier with policies that don't make them feel sleazy every day. Another aspect of how good customer service helps retain employees is management's drive to keep them happy, which means they'll work harder to satisfy your customers. It's a positive cycle that includes customer service strategy and keeping your employees happy to provide better customer service that is reinforced by the policies you have.

4) Proactive Opportunities

It's difficult to know that your company has an issue unless someone tells you about it. Having a good customer service team that actively listens to your customers can help you take a proactive approach to solving problems before they become big ones. This also means listening to your customer-facing employees and taking note of what they're trying to bring your attention to. Not only does this provide the opportunity to solve an issue before it grows out of control, but it also helps build customer loyalty and feeds retention.

5) Gives a Competitive Advantage

As we mentioned at the beginning, poor customer service seems to be a popular option amongst larger companies and that gives us at F2F Telecommunications a competitive advantage that we're dedicated to. By providing great customer service to our current customers, they're likely to spread the word to friends and family members who aren't happy with their current service. That can attract new customers to us and demonstrate to us that our customer service strategy is good for our customers, keeping both our company and our customers happy.

At F2F our customer service is not only in-country but local to you. In addition to our free remote moves and changes, our on-site technicians are always available when needed. We are very proud that we’ve had the same customers for over a decade, and welcome new businesses to our services. We continuously work hard to ensure every new customer is as happy and stays with us as long as our current customers do. To learn more about us, please click below.

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